SHIPPING AND DELIVERY POLICY

Order Processing

We aim to process and dispatch orders within 2 to 4 business days of receiving full payment. You will receive an email notification with tracking information once your order has shipped.

Shipping Methods & Times

We use Pass the Parcel for all deliveries within New Zealand. Note: Rural addresses may take longer.

Shipping Costs

Shipping costs are calculated at checkout based on your location.

Delivery Responsibility

Once we hand your order over to the courier, the risk of loss or damage passes to the courier and is covered under the Consumer Guarantees Act. If your item arrives damaged or is lost in transit, please contact us immediately so we can promptly arrange a replacement or refund and address the issue with the courier.

Delayed Orders

If a delivery is delayed significantly beyond the estimated timeframe, we will notify you and provide the option to cancel your order and receive a full refund.