Policies

Introduction & Scope

This Privacy Policy governs how Maeve&Co NZ ("we", "us", "our") collects, uses, discloses, and protects your personal information in accordance with the Privacy Act 2020 (NZ).

Information We Collect

We collect the following personal information: Contact Details: Name, email address, phone number, and shipping address (to fulfil your order). Payment Information: We do not store your full credit card details. Payments are processed securely by a third-party gateway ([e.g., SquarespacePayments, Stripe]).

Website Data: Information about your computer, IP address, browsing activity, and cookies (see Cookies section below).

How We Use Your Information

We use your information for the following purposes: To process and fulfil your orders and provide customer support. To communicate with you about your order. To send you marketing communications (only if you have explicitly opted in). To improve our website and services.

Information Sharing

We will only share your personal information with third parties necessary to run our business, such as: Courier companies (to deliver your order). Payment processors (to securely process your payment). [E.g., Email Marketing Service] (if you subscribe to our newsletter). We will never sell your personal information to third parties.

Your Rights (Access & Correction)

Under the Privacy Act 2020, you have the right to request access to the personal information we hold about you and to request correction of that information. Please contact us at ash@maeveandco.co.nz to make a request.

Our website uses cookies to enhance your experience. Cookies are small files stored on your device that help us remember your preferences and analyse site traffic. You can choose to disable cookies in your browser settings, but some features of the website may not function correctly.

Introduction

Welcome to Maeve&Co NZ! This website is owned and operated by Ashleen Walker, trading as Maeve&Co NZ ("we", "us", "our"), a New Zealand-based business. By purchasing from us, you agree to these Terms of Service. Please read them carefully.

Pricing & Payment

All prices on this website are listed in New Zealand Dollars (NZD) and exclude GST (Goods and Services Tax). We accept payment via Squarespace Payments which include, Visa, Mastercard, Google Pay and Apple Pay. Payment is required at the time of purchase.

Product Information & Claims

We take care to ensure all product descriptions and claims about our natural, non-toxic cleaning products are accurate and substantiated. All ingredients are clearly listed on the product pages. If you have any sensitivities or concerns, please review the ingredients carefully before purchase. The images shown are for illustration purposes only.

Consumer Guarantees Act (CGA)

Your rights under the Consumer Guarantees Act 1993 (CGA) are protected.

We are "in trade," and nothing in these Terms is intended to limit or affect your rights under the CGA where goods are acquired for personal use. Goods sold by us are guaranteed to be of acceptable quality, fit for purpose, and to match their description.

Limitation of Liability

While we endeavor to keep information accurate, we make no representation or warranty of any kind, express or implied, about the completeness, accuracy, reliability, suitability, or availability with respect to the website or the information, products, or services. Our liability to you for any loss or damage is limited to the total amount you have paid us for the order.

Jurisdiction

These terms and conditions are governed by and construed in accordance with the laws of New Zealand. By using this website, you agree to submit to the exclusive jurisdiction of the Courts of New Zealand.

Contact Details

Our primary contact is ash@maeveandco.co.nz

RETURNS, REFUNDS AND CGA POLICY

Your Rights Under the CGA

The Consumer Guarantees Act (CGA) protects you when you buy products for personal use. If a product we sell is faulty, significantly different from the description, or unsafe, you have the right to a refund, replacement, or repair. We will meet all our obligations under the CGA.

Faulty or Damaged Goods

If your order is damaged in transit or a product is faulty: Please stop using the product and contact us immediately (within 2 days) at ash@maeveandco.co.nz with your order number and a photo of the issue. We will arrange for the return of the faulty item at our expense. Once we have assessed the item, we will offer a replacement, a repair, or a full refund, as required by the CGA.

Change of Mind Returns

Please choose carefully as we do not offer refunds or exchanges for a change of mind. This is because our products are made to order.

Incorrect Product Sent

If we mistakenly send you the wrong item, please notify us within 2 business days. We will arrange for the incorrect item to be collected at our cost and promptly send out the correct product.

Refund Processing

Approved refunds will be processed to your original payment method within 3 business days.

Health, Safety, and Legal Disclaimers for Maeve&Co NZ

Regulatory and Medical Disclaimer

Any statements made by Maeve&Co NZ. regarding the properties or benefits of our products have not been evaluated by the Ministry of Health, New Zealand or any other regulatory body.

The information presented on this website is for general reference only and is not intended to diagnose, treat, cure, or prevent any disease. This information should not be considered a substitute for professional medical advice.

As with any health-related topic, there are differing opinions among experts, reference guides, and everyday users (especially concerning topical dilution ratios, essential oil ingestion, pregnancy safety, and infant/child safety).

Always consult your doctor or a qualified health professional if you have any medical concerns or before changing any medications or healing practices.
If you are pregnant, nursing, taking medication, or have a pre-existing medical condition, consult your physician before using these products.

Customer Discretion and Assumption of Risk

Customers may purchase products from Maeve&Co NZ only with the clear understanding that all products must be used at their own discretion and risk.

Maeve&Co NZ shall not be held responsible for any damages to property or for any adverse physical effects, including injury or bodily harm, that result from the use of our products.

Patch Test Policy: We are not responsible for any individual reaction to any particular ingredient. Every product description includes a complete list of ingredients. People with sensitivities to any listed ingredient should not use the product. If you are in doubt or have sensitive skin, always perform an allergy patch test as directed on the label.
If irritation occurs, discontinue use of the product immediately and wash the affected area with oil (such as olive oil or fractionated coconut oil), followed by cold water.

Product Usage and Efficacy

All Maeve&Co NZ products are for external use only as directed on the product label.

Any stories or testimonials shared are illustrative of individual results only and do not constitute a warranty, guarantee, or prediction regarding the specific outcome you may attain.

SHIPPING AND DELIVERY POLICY

Order Processing

We aim to process and dispatch orders within 2 to 4 business days of receiving full payment. You will receive an email notification with tracking information once your order has shipped.

Shipping Methods & Times

We use Pass the Parcel for all deliveries within New Zealand. Note: Rural addresses may take longer.

Shipping Costs

Shipping costs are calculated at checkout based on your location.

Delivery Responsibility

Once we hand your order over to the courier, the risk of loss or damage passes to the courier and is covered under the Consumer Guarantees Act. If your item arrives damaged or is lost in transit, please contact us immediately so we can promptly arrange a replacement or refund and address the issue with the courier.

Delayed Orders

If a delivery is delayed significantly beyond the estimated timeframe, we will notify you and provide the option to cancel your order and receive a full refund.

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